The importance of systems in the dental office
Dolphin Development Group’s newly launched app DenTyme has three sections: Learning resources, the staff portal, and the patient portal. All three sections of the app, when used together, will provide you with a richer understanding of not only the dental field as a whole, but your own practice.
This month, we focus on the importance of systems in the dental office and how DenTyme’s “Staff and Patient Portal” can act as a monitoring system to ensure that things are moving smoothly, efficiently and effectively at your practice. Having a good grasp on whether or not your systems are working is the key to retaining and attracting patients, keeping good staff, and having a successful dental business.
Implementing Systems
The success of a dental practice lies in its systems. Systems provide structure, consistency, accountability, and a way to be able to evaluate your business on a regular basis. According to the Dental Startup Academy, dental office systems are essentially the steps in the patient journey throughout their appointment–from the moment they enter to the time they leave. This journey should be smooth and that is where systems come into play.
The system you choose to implement will be specific to your dental practice and based on various criteria such as the size of your office, your number of regular clients, staff duties and size, services offered, etc. If you cannot come up with a system yourself, it is worth considering implementing DenTyme into your practice to guide you.
An example of steps in a dental office system, presented simply, is the following:
Monitoring your systems with DenTyme
If you notice disturbances in the flow of the day-to-day operations at your dental office, your system may be failing. The sooner you can make changes, the better chances you have at ensuring your practice will not suffer significant financial or reputational consequences.
Our recently launched digital chair-side application DenTyme is a good way to track whether or not the systems you have in place are working. The DenTyme app includes both staff and client features. Have your staff report daily to get an idea of how things are working, their feelings towards the office’s atmosphere and flow, and more. Similarly, clients can comment after each visit reflecting how they felt about the quality of service, office organization, and more. Use the data to proactively fine tune your system until you find one that works best for you and your entire team.
For more about dental office systems, and for all the tools you need to run a successful dental office, sign up for DenTyme now!
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