Providing efficient, high-quality care for your patients depends on your team of staff. You should be able to fully trust that your team members will always work to the standard that you expect of them. However, having a good staff means having a happy staff, and your staff’s happiness starts with you and the way you operate your practice. The new virtual coach app Dentyme will help you identify issues that may be affecting your staff’s performance and is the best way to determine how to move forward with your practice.

Tracking staff performance & sentiments

Staff members may be shy to voice concerns or their thoughts about their work environment out loud, so implement an anonymous method to solicit feedback from your team. We recommend using DenTyme – a revolutionary, cost-effective app for dental professionals.

The DenTyme app includes a quick, anonymous questionnaire feature that your staff can fill out daily. The questionnaire can be customized to your needs specifically, so you can get feedback about your specific concerns. Questions can include “What do you think of the layout of the office?”, “If there was one thing you could change about your working environment, what would it be?”, etc.

The app also offers a post-appointment log that your staff and patients can complete after each appointment. The log tracks which procedures were performed, how long they spent on each procedure, how it went, and more. The post-appointment log is an excellent tool for staff to self-evaluate and will provide you with a resource on which to draw for performance evaluation and measurement as well as discussions around compensation. It’s also helpful in assessing where you may need to focus staff professional development, training, or focus time on one-on-one monitoring and coaching. Additionally, DenTyme also features a post-appointment questionnaire for patients to fill out that will provide you important insight on treatment satisfaction.

Making improvements and keeping staff happy

One of the biggest factors when it comes to keeping your staff happy, and in turn improving their performance, is paying them competitively. If staff don’t feel like their work is valued fairly, what’s stopping them from quitting and working somewhere else? Consult your dental association and do some research online about other dental offices in your area to see what their pay scale is like.

Another important thing is valuing your staff’s input and opinions. Whether your team shares concerns and ideas with you anonymously through DenTyme or face to face, take what each employee says to heart and consider it when you are making important business decisions and changes. According to an article by Solstice, this is one the most vital ways to improve staff well-being because it makes your team feel as though they are contributing to the practice in an even bigger way, and this confidence will be reflected in their performance. This in turn will improve the patient experience, which should always be your ultimate goal.

Visit DenTyme for information about the revolutionary virtual coach app for dental professionals that will help you bring your practice to the next level.

References

https://blog.solsticebenefits.com/solstice-provider-blog/tips-for-successful-dental-staff-meetings